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Support

Support runs through partners.
The apps stay free.

Conduction builds and maintains the apps. Every one of them is open-source on GitHub and free from the Nextcloud app store. Day-to-day support, implementation hours, and SLA contracts sit with our partners. Pick the partner that matches your sector and your scale.

Acato
Shift2
Centric
Procolix
The Goodcloud
BCT
Open Gemeenten
xxllnc
YARD
iO
Sendent
Acato
Shift2
Centric
Procolix
The Goodcloud
BCT
Open Gemeenten
xxllnc
YARD
iO
Sendent
How support works

Three paths, picked by what you need.

Most teams never need anything beyond the docs. When you do, find a partner. For tenders or mission-critical rollouts, work with a Certified partner.

1

Try it yourself.

Install from the app store. Read the docs. Ask in the public GitHub Issues or community Discord. Most MKB and pilot users never need anything else, and that stays free, forever.

2

Find a partner.

Running Conduction apps in production, or planning to? A Host or Service partner deploys, configures, and supports the stack for you. Hourly, retainer, or project-based.

3

Certified engagement.

Public tenders, multi-app rollouts, and joint roadmap work go through Certified partners. They are trained and audited by us, and may co-respond to tenders with our products.

Three partner tiers

What each badge means.

Three tiers reflect how deep the partnership runs. Every tier installs the same apps. The differences are in process, response time, and the joint roadmap.

Host

Ships our apps to their customers.

Hosts and resells the open-source apps through their own channels. May offer Nextcloud-supported variants. No SLA with Conduction.
  • Public listing in the directory
  • Community Slack access
  • Quarterly partner office hours
Service

SLA, third-line, named contacts.

Hosts and ships our apps with an SLA from Conduction. Third-line support from our engineers, named contacts, input on bug priority and feature requests.
  • Everything in Host
  • SLA contract with Conduction
  • Direct line to third-line support
  • Roadmap and bug-priority input
Certified

Trained, audited, tender-eligible.

Trained by Conduction, audited annually, on the joint roadmap. Eligible to co-respond to public tenders alongside us.
  • Everything in Service
  • Trained + audited certification
  • Joint roadmap planning
  • Tender-eligible with our products
Partner directory

Every team that ships our apps.

Implementation, hosting, and integration partners. Filter by tier and by the apps you want to deploy. Apply through the form below to be added.

Certified
Acato logo
Acato
Digital agency uit Almere. Bouwt toegankelijke websites en webapplicaties voor gemeenten en overheidsorganisaties, met focus op WCAG 2.2 AA en NLDS. Levert de Conduction Woo-solution op OpenCatalogi, OpenRegister en OpenConnector.
OpenCatalogiOpenRegisterOpenConnector
Service
Shift2 logo
Shift2
Nederlandse softwarebouwer voor gemeenten, waterschappen en provincies, onderdeel van de Conxillium-groep. Levert CMS, burgerzaken en formulieren, en daarnaast de Conduction Woo-solution op OpenCatalogi, OpenRegister en OpenConnector.
OpenCatalogiOpenRegisterOpenConnector
Host
Centric logo
Centric
Een van Nederlands grootste IT-leveranciers voor gemeenten en de publieke sector. Werkt samen met Nextcloud aan soevereine werkplekken en host DocuDesk binnen dat traject.
NextcloudDocuDesk
Host
Procolix logo
Procolix
Nederlandse managed-Nextcloud-hoster uit Dordrecht. Levert beheerde Nextcloud-omgevingen op eigen EU-infrastructuur, open-source als uitgangspunt.
Nextcloud
Host
The Goodcloud logo
The Goodcloud
Nederlandse managed-Nextcloud-hoster. Privacy-eerst, geen tracking, data in Nederland. Voor MKB, non-profits en privacybewuste organisaties.
Nextcloud
Host
BCT logo
BCT
Nederlandse leverancier van informatie- en documentmanagement-software (Corsa, Verix). Levert de Conduction Woo-solution aan organisaties die hun informatie-governance op orde willen krijgen.
OpenCatalogiOpenRegisterOpenConnector
Host
Open Gemeenten logo
Open Gemeenten
Open-source platform voor gemeentelijke websites. Bedient ruim 30 gemeenten met toegankelijke sites (WCAG, internet.nl). Levert daarnaast de Conduction Woo-solution.
OpenCatalogiOpenRegisterOpenConnector
Host
xxllnc logo
xxllnc
Nederlandse leverancier van zaakgericht-werken-software voor gemeenten (xxllnc Zaken, plus apps voor belastingen en het sociaal domein). Levert daarnaast de Conduction Woo-solution.
OpenCatalogiOpenRegisterOpenConnector
Host
YARD logo
YARD
Digital agency uit Utrecht voor gemeenten, zorg en kennisorganisaties. Open-source-georiënteerd, ruim 80 projecten. Levert de Conduction Woo-solution.
OpenCatalogiOpenRegisterOpenConnector
Host
iO logo
iO
Belgisch-Nederlands digital agency met kantoren in Amsterdam en Rotterdam. Bouwt klantgerichte digitale platforms en levert de Conduction Woo-solution aan publieke en semi-publieke organisaties.
OpenCatalogiOpenRegisterOpenConnector
Host
Sendent logo
Sendent
Nederlandse leverancier die Microsoft Outlook en Teams koppelt aan Nextcloud. Levert support op MyDash voor klanten die hun mail- en bestandsstroom binnen de eigen Nextcloud-omgeving willen houden.
MyDash
Become a partner

Ship Conduction to your customers.

Three tiers: Host (ship our apps), Service (SLA + third-line support), Certified (trained, joint roadmap, tender-eligible). The apps stay open source, the relationship stays direct.

Apply below →
Managed Common Ground

A government-only Nextcloud framework.
€250 per component per month.

For public-sector clients we run a managed Nextcloud tenant as a framework for Common Ground apps. No Files, no Talk, no Mail, no Calendar, just the components your case workers actually use. We provision the tenant, install the components, monitor, patch, and back up.

Talk to usCompliance signals
OpenRegister
Typed register store. €250 per month, one register set per component.
OpenCatalogi
Federated data catalogue. €250 per month, one catalogue per component.
OpenConnector
API gateway and integrations runtime. €250 per month, integrations included.
DocuDesk
Document generation, anonymisation, signing. €250 per month.
MyDash
Dashboard builder. €250 per month, role-based access included.
OpenAI Bridge
LLM gateway with PII redaction. €250 per month, model usage billed separately.

Available to public-sector clients only. We verify eligibility (KvK record, public-body status) when you reach out. Hosted on Cyso under ISAE 3402 Type II, ISO 27001:2022, Dutch jurisdiction, EU data, no US sub-processor.

Get in touch

Two doors. Pick the one that fits.

I need help

Match me with a partner.

Tell us what you're trying to do. We'll route the request to one to three partners that fit your sector, scale, and the apps you have in mind. No commission, no exclusivity.

By submitting you agree to be contacted by Conduction once and by up to three matching partners. We share only what you typed above. Privacy statement.

I want to be a partner

Apply to the partner programme.

If your team installs and operates Conduction apps for clients, the Partner tier is open. No fee, no exclusivity. The bar is one production deployment and a public reference.

We review applications within five business days. Approved partners get a directory listing, a Slack invite, and a slot in the next quarterly office hours.

FAQ.

If the apps are free, what does support cost?

Whatever the partner you pick charges. Conduction sets no minimum and takes no commission. Some partners do hourly (€95–€140), some sell retainers, some do fixed-price implementation projects. The directory shows each partner's typical engagement model.

Why doesn't Conduction sell support directly?

Two reasons. First, we'd be too small to staff 24/5 SLAs across NL, BE, and DE. Partners closer to the customer do it better. Second, it keeps us out of competition with the partners who actually build customer relationships, so we can stay focused on the apps and the platform.

Who qualifies for the Managed Common Ground offering?

Public-sector clients only: Dutch ministries, municipalities, joint arrangements, ZBOs, provinces, and equivalent bodies in BE and DE. We verify eligibility against the KvK record or the equivalent public-body register before we provision a tenant. Private-sector clients use the partner route.

Can a partner from another country work with my organisation?

Yes, partners aren't restricted by geography. Country is a hint in the directory, not a fence. A Friese MKB partner can work with a Brabants ziekenhuis if the fit is right.

What if no partner fits what I need?

Submit the form anyway. If we genuinely can't match you to a partner, Conduction's engineers can do a paid scoping engagement to work out the best path. We'll typically introduce a partner partway through the project.

What's the certification process for partners?

One certified engineer has to complete the per-app practicals (deploy, configure, debug). Certifications are app-specific. Certified on DocuDesk doesn't make you Certified on OpenRegister. We retest every twelve months as the apps evolve.